Privacy Policy

Last Updated: 2 March 2026

Appliance Tech (“we”, “us”, “our”) operates the website appliancetech.co.za, including all related content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Business Information

Business Name: Appliance Tech
Website: https://appliancetech.co.za
Phone: +27 65 244 3509
Email: sales@appliancetech.co.za
Address: 144 Brackenhill Rd, Waterfall, 3610
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM

1. Personal Information We Collect

“Personal information” refers to any information that identifies you or can reasonably be linked to you.

We may collect the following categories of personal information:

Contact Information

• Full name
• Billing and shipping address
• Email address
• Phone number

Payment Information

• Payment card details (processed securely via third-party payment providers)
• Transaction details
• Payment confirmations

Note: Appliance Tech does not store full credit or debit card numbers on our servers.

Account Information

• Username and password
• Account preferences
• Order history

Transaction Information

• Products viewed
• Items added to cart or wishlist
• Purchases, returns, exchanges, and cancellations

Communication Information

• Messages sent via contact forms
• Customer support correspondence
• Reviews or feedback submitted

Technical & Usage Information

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Cookies and similar tracking technologies

2. How We Collect Personal Information

We collect information:

• Directly from you when you place an order, create an account, subscribe to emails, or contact us.
• Automatically through cookies, analytics tools, and WordPress plugins when you browse our website.
• From service providers such as payment gateways, courier partners, analytics providers, and marketing platforms.
• From third-party partners, where permitted by law.

3. How We Use Your Personal Information

We use your information to:

Provide and Manage Orders

• Process payments
• Fulfill orders
• Arrange delivery
• Manage returns and exchanges
• Provide order updates

Improve Our Website and Services

• Personalize your shopping experience
• Recommend relevant kitchen appliances or coffee machines
• Analyze website performance and usage trends

Marketing and Promotions

• Send promotional emails (with your consent)
• Display relevant advertisements
• Inform you about new products or special offers

You may unsubscribe from marketing emails at any time using the unsubscribe link provided.

Security and Fraud Prevention

• Detect fraudulent activity
• Protect customer accounts
• Secure payment transactions

Legal Compliance

• Comply with applicable South African laws
• Respond to lawful requests from authorities

4. Sharing of Personal Information

We may share your information with:

• Payment processors (for secure payment processing)
• Courier and logistics providers (for delivery purposes)
• IT and hosting providers (WordPress hosting services)
• Analytics and marketing service providers
• Legal authorities, if required by law

We do not sell your personal information.

5. Cookies and Tracking Technologies

Our WordPress website uses cookies and similar technologies to:

• Enable essential website functionality
• Remember your preferences
• Analyze traffic and usage patterns
• Support marketing and advertising

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Data Security and Retention

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

We retain personal information only as long as necessary to:

• Fulfill orders
• Maintain customer accounts
• Comply with legal obligations
• Resolve disputes

7. Your Rights (South Africa – POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA), you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to certain processing activities
• Withdraw consent for marketing communications

To exercise your rights, contact:
 sales@appliancetech.co.za
 +27 78 255 3887

We may request identity verification before processing your request.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. International Data Transfers

Some of our service providers (such as hosting, analytics, or payment gateways) may process data outside South Africa. Where applicable, we ensure appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Appliance Tech
144 Brackenhill Rd, Waterfall, 3610
Email: sales@appliancetech.co.za
Phone: +27 65 244 3509