Shipping Policy

At Appliance Tech, we are committed to providing a reliable, transparent, and efficient delivery service for customers across South Africa. Please review the details below regarding order processing, delivery timelines, and shipping conditions.

Business Information

Business Name: Appliance Tech
Website: appliancetech.co.za
Phone: +27 65 244 3509
Email: sales@appliancetech.co.za
Address: 144 Brackenhill Rd, Waterfall, 3610
Support Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday & Sunday: Closed

Shipping Coverage

We currently deliver nationwide within South Africa.

Shipping Fees

• Shipping fees (where applicable) are calculated at checkout based on delivery location, product size/weight, and order value.
• Free shipping promotions may be offered during selected promotional periods.
• Express or same-day delivery is not available unless clearly stated on the product page or at checkout.

All shipping costs are clearly displayed before payment in accordance with Google Merchant requirements.

Order Processing Times

• Processing Time: 1–2 business days (Monday–Friday)
• Orders placed on weekends or public holidays are processed on the next business day.
• Orders placed after 12:00 PM (SAST) will be processed the following business day.

Processing delays may occur due to:

• Payment verification requirements
• Incorrect or incomplete shipping information
• High order volumes during peak seasons

If there is a delay, customers will be contacted via email or phone.

Delivery Timeframes

Estimated Transit Time (All Regions in South Africa):
3–6 business days

Total Estimated Delivery Time:
1–2 business days (processing) + 3–6 business days (transit)
= 4–8 business days

Delivery timeframes are estimates and may vary depending on location, courier operations, and external factors.

Shipping Partners

We work with reputable South African courier companies to ensure secure and timely delivery of kitchen appliances and coffee machines.

Once your order has been dispatched:

• A tracking number will be sent via email or SMS.
• Please allow 24–48 hours for tracking updates to appear in the courier system.

Order Tracking

Customers can track their shipment using the tracking link provided after dispatch.

If tracking details are not received, please contact:
sales@appliancetech.co.za
+27 78 255 3887

Order Cancellations

To request a cancellation, contact us as soon as possible:

Email: sales@appliancetech.co.za
Phone: +27 78 255 3887

Please note:

• Cancellations cannot be guaranteed once order processing has begun.
• If the order has already been shipped, the standard returns procedure must be followed.

Address Changes

• Customers are responsible for providing accurate and complete delivery information.
• Address changes cannot be guaranteed once an order has been placed.
• Once dispatched, rerouting may not be possible.

Shipping Issues

Lost or Stolen Packages

Appliance Tech is not responsible for packages marked as “delivered” by the courier. Customers must contact the courier directly to initiate an investigation or claim.

Incorrect Address

We are not liable for orders delivered to incorrect or incomplete addresses provided at checkout.

Undeliverable Packages

Orders returned due to:

• Invalid or incomplete address
• Failed delivery attempts
• Refusal of delivery

may incur additional reshipping fees or be cancelled. Refunds (if applicable) will exclude original shipping costs.

Delivery Exceptions

Delivery delays may occur due to:

• Severe weather conditions
• Public holidays
• Load shedding
• Courier operational disruptions
• Remote or rural delivery locations

We appreciate your understanding in such circumstances.

Peak Season Notice

During high-demand periods such as:

• Black Friday
• Christmas
• New Year

Delivery services may experience delays. Customers are encouraged to place orders early to ensure timely delivery.